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STORE POLICY

Customer Care

We promise to listen first and solve second. Every piece of feedback is a chance for us to grow, and we value your voice as much as your support. We understand that life happens. If a shipment is delayed or an item arrives damaged, we acknowledge the frustration it causes. We aim to provide a "safety first" experience where your peace of mind is our priority.

Our team is empowered to be human. You will always receive a response from a real person who cares about your experience. We are a simple e-mail away.

Privacy & Safety

At LuLight & Co, we value your trust as much as the light in your home. Protecting your personal information is a responsibility we take deeply to heart.

  • Our Promise of Transparency: We only collect the information we need to brighten your day- such as your name, email, and shipping address to fulfill your orders. We will NEVER sell your data to third parties.

  • Powered and protected by Wix: Our shop is hosted on the Six platform. Your data is stored on their enterprise-grade secure servers, protected by industry-leading firewalls and encryption (AES-256)

  • Secure Shopping (PCI Compliance): Your payments are safe. Wix is certified as a PCI DSS Level 1 Service provider- the highest security standard for online payments- ensuring your credit card details are always encrypted and handled with care.

Wholesale Inquiries

Thank you so much for your interest in bringing LuLight & Co. into your space! We are honored that you’ve chosen our products to share with your community. We view our stockists as partners and want to ensure our relationship is as bright and seamless as possible.

Below, you’ll find our guidelines to help us grow together.

1. Ordering & Minimums

To keep our small-batch production running smoothly, we have established the following minimums:

  • Opening Order: A minimum of $300 is required for all first-time orders.

  • Re-orders: A minimum of $150 is required for all subsequent orders.

2. Pricing & MSRP

  • Wholesale Pricing: Authorized retailers receive 50% off our suggested retail price (MSRP).

  • Price Integrity: To maintain the value of the LuLight & Co. brand, we ask that all retailers list our products at or above our current MSRP. While occasional short-term promotions are encouraged, consistent "under-cutting" affects all our partners and may result in the termination of our partnership.

3. Resale Guidelines (Where you can sell)

  • Authorized Locations: Products may be sold in your physical storefront or on your branded website.

  • Third-Party Platforms: To protect our brand identity, we do not permit the sale of LuLight & Co. products on third-party marketplaces such as Amazon, eBay, Etsy, or Walmart.com.

  • White Labeling: All products must be sold in their original LuLight & Co. packaging. Relabeling or rebranding is not permitted.

4. Shipping & Lead Times

  • Lead Times: Because we hand-pour in small batches, please allow 10–14 business days for your order to be processed and shipped. During peak holiday seasons (Oct–Dec), lead times may extend to 21 days.

  • Shipping Costs: The retailer is responsible for all shipping costs. We ship via UPS or FedEx to ensure tracking and insurance are included.

5. Damages & Returns

We take great care in packing your orders, but we know things can happen during transit!

  • Please inspect your shipment upon arrival.

  • Any damages or discrepancies must be reported to marilu@lulight.net within 5 business days of delivery, including photos of the damaged items and the shipping box.

  • Due to the nature of our products, we do not accept returns for unsold seasonal inventory.

Ready to get started?

If these terms resonate with you, we would love to learn more about your shop! Please send an email to [Your Email Address] with your:

  1. Shop Name & Location

  2. Resale Tax ID

  3. A brief note about why you think we’re a great fit.

We can’t wait to work with you!

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments

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